Technical Support
Overview
Experts in data security and compliance, Imperva's technical support engineers are specifically equipped to deliver responsive support and technical assistance for all Imperva products and solutions. With staff members strategically deployed across the globe, Imperva is able to offer 24x7x365 support that guarantees our customers will immediately receive answers to any of their questions or concerns.
Technical Support Services
The Imperva Technical Support staff is dedicated to providing our customers with courteous, prompt, and professional responses to all their technical inquiries. Our engineers are available around the clock and can be contacted by phone, email or online via our Self Service Support Portal.
Imperva offers three levels of technical support – Standard, Enhanced, and Premium – that afford customers the flexibility to select the plan that best meets their needs. All three programs include a formal escalation procedure that ensures an effective resolution to all your issues and questions.
| Support Level | Standard | Enhanced | Premium |
| Term | 1 year | 1 year | 1 year |
| Support hours | 8am - 6pm local time | 24 x 7 x 365 | 24 x 7 x 365 |
| Software maintenance | Full (major and minor updates) | Full (major and minor updates) | Full (major and minor updates) |
| Hardware warranty | Extended for term | Extended for term | Extended for term |
| Hardware replacement | Standard Replacement | Standard Replacement | Advance Replacement |
| Access to Imperva Self Service Support Portal | Yes | Yes | Yes |
To contact a technical support engineer, call +1 (866) 592-1289 .
For technical support from outside the United States, call +1 (650) 345-9000 , select option 2.
If you do not have a user name or password to the Imperva Self Service Support Portal, send an email to support@imperva.com
Technical Support: Professional Services: Training: