Technical Support
Levels of Technical Support Services
Customer-Managed Software (on-prem)*
Service Hours
Customer Support Portal Access
E-mail Support
Phone Support
# of Authorized Customer Contacts
Appliances – Hardware Replacement
Products Eligible
Hardware Replacement – Appliance, non-FRU Components
Hardware Replacement – HDD
Hardware Replacement – FRU Components (Others)
Hardware-only Appliance Refresh Eligibility**
* Does not impact support Infrastructure SLA
** Only for the following models of Appliances: X2520, X4520, X6520, X8520, 10K2
Contact information
Professional Services:
Training:
Partner Certification:
For all support phone numbers:
