Technical Support
Levels of Technical Support Services
Customer-Managed Software (on-prem)*
Service Hours
Customer Support Portal Access
E-mail Support
Phone Support
# of Authorized Customer Contacts
Appliances – Hardware Replacement
Products Eligible
Hardware Replacement – Appliance, non-FRU Components
Hardware Replacement – HDD
Hardware Replacement – FRU Components (Others)
Hardware-only Appliance Refresh Eligibility**
* Does not impact support Infrastructure SLA
** Only for the following models of Appliances: X2520, X4520, X6520, X8520, 10K2
Contact information
Professional Services:
Training:
Partner Certification:
Contact us by phone:
US : +1 (855) 574 9831
UK : +44 808 164 9269
Israel : +972 3 978 6970
Australia : +61 2 8294 5141
Singapore : +65 3158 4244
India : 000 800 100 7025
Hong Kong : +852 3001 5796
Malaysia : +60 1800 819 726
Thailand : +66 1800 013 783
China : 400 842 4893
Taiwan : 00 801 491 307
Indonesia : +62 80014 01608
Japan : +81 50 1809 1424
South Africa : +27 86 007 8744